文具店英语日常用语.docx

文具店英语日常用语

1.欢迎光临

Hithere,thanksforstopping!

2.询问需求

WhatcanIhelpyouwithtoday?

Areyoulookingforanythinginparticular?

3.推荐产品

Thispenisverypopularamongstudents,wouldyouliketotryitout?

4.介绍产品特点

Thishighlighterhasafinetip,perfectforunderliningimportantpoints.

Ourerasablepensallowyoutocorrectmistakeswithoutleavingamark.

5.讨论价格

Thisitemispricedat10yuan.

Wecurrentlyhaveapromotion:buytwo,getonefree.

6.咨询库存

Doyouhavethisiteminstock?

Howmanyoftheserulersdoyouhave?

7.结账

Thatwillbe35yuanintotal.

Wouldyouliketopaycashorcard?

8.道别

Thankyouforshoppingwithus!

文具店英语日常用语（续）

9.处理顾客疑问

Ifyouhaveanyquestionsaboutourproducts,feelfreetoask.

Iunderstandyoumightbeunsureaboutthequality.Letmeshowyousomecustomerreviews.

10.提供售后服务

Ifyouencounteranyissueswithyourpurchase,weofferareplacementorrefundservice.

Ourstoreprovidesaoneyearwarrantyonallelectronicitems.

11.推荐相关产品

Sinceyourebuyinganotebook,youmightalsobeinterestedinourselectionofgelpens.

Ifyouneedtoorganizeyourdesk,wehavesomestylishdeskorganizers.

12.处理缺货情况

Iapologize,butwerecurrentlyoutofstockforthatitem.CanIsuggestanalternative?

Weshouldbegettingmoreofthisproductnextweek.Wouldyoulikemetonotifyyouwhenitarrives?

13.询问顾客满意度

Howdoyoulikethequalityoftheitemsyoupurchased?

Isthereanythingwecouldimprovetomakeyourshoppingexperiencebetter?

14.鼓励顾客反馈

Wevalueyourfeedback.Pleasefeelfreetoshareyourthoughtswithus.

Ifyouhaveamoment,couldyoufilloutaquicksurveyaboutyourvisittoday?

15.营销活动告知

Werehavingabacktoschoolsalenextmonth,withdiscountsonallschoolsupplies.

Forevery100yuanyouspend,youllearn10pointstowardsyournextpurchase.

16.处理退款或换货

Imsorrytohearthattheitemdidntmeetyourexpectations.Letsprocessyourreturnorexchange.

Nowor