《商务礼仪解剖图鉴》记录.docxVIP

《商务礼仪解剖图鉴》读书记录

目录

一、商务礼仪概述............................................3

1.1商务礼仪的定义与重要性...............................4

1.2商务礼仪的基本原则与规范.............................5

二、个人形象礼仪............................................7

2.1仪容仪表.............................................8

2.1.1男士着装规范.....................................9

2.1.2女士着装规范....................................10

2.2举止修养............................................11

2.2.1优雅的站姿与坐姿................................13

2.2.2得体的手势与表情................................14

三、日常交往礼仪...........................................15

3.1见面问候与告别......................................16

3.2接打电话与邮件往来..................................17

3.3同事间的协作与沟通..................................19

四、商务宴请礼仪...........................................20

4.1中式宴请............................................21

4.1.1邀请函的准备与发送..............................22

4.1.2宴请时的座位安排与用餐礼仪......................23

4.2西式宴请............................................25

4.2.1西餐的点餐顺序与餐具使用........................26

4.2.2餐桌上的交流与礼仪..............................28

五、商务会议礼仪...........................................29

5.1会议的筹备与组织....................................30

5.2会议进行中的注意事项................................31

5.3会后的总结与反馈....................................32

六、商务谈判礼仪...........................................33

6.1谈判前的准备工作....................................34

6.2谈判过程中的礼仪与策略..............................35

6.3谈判结束后的礼节性行为..............................37

七、商务活动礼仪...........................................39

7.1签到与入住..........................................40

7.2参观与参观..........................................42

7.3活动中的致辞与发言..................................43

八、商务礼品礼仪...........................................44

8.1礼品的挑选与赠送....................................45

8.2礼品包装与赠送时机..................................46

九、商务礼仪的持续学习与发展...............................47

9.1学习商务礼仪的意义与方法...