2022-2023年度广东省职业院校学生专业技能大赛酒店服务赛项英语题库.pdfVIP

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2022-2023年度广东省职业院校技能大赛中职酒店服务赛项

专业英语问答赛卷

一、餐饮服务部分情景应答及答题要点：

1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.

A:Goodevening.Doyouhaveareservation?

2.Q:Howdoyoucheckupontheguest’snameofthereservation?

A:Goodevening.Underwhosenamewasyourreservationmade?

3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.

A:Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthe

lake.It’sveryniceandquiethere.

4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?

A:Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeof

chargeforchildrenunder6.

5.Q:Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?

A:Iwillsay“Goodevening,sir.I’dliketoconfirmyourreservation.MayIhaveyour

name,please?”

6.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggesthimto

bookatablefortomorrowevening.

A:I’msorry.Wearefullybookedthisevening.Howabouttomorrow?Westillhave

somenicetablesavailablefortomorrowevening.

7.Q:Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?

A:Iwillapologizeandsay“letmeseeifwecanfindatableontheothersideofthe

restaurant,itisabitquietthere.”

8.Q:Asktheguests’preferenceforfood,Chinese,Western,JapaneseorKorean.

A:Whichstyleofcuisinewouldyouprefer?WeserveChinese,Western,Japaneseand

Koreanfoodhere.

9.Q:Howdoyouoffertotakeorderfortheguestsintheevening?

A:Goodevening.MayItakeyourordernow?/Areyoureadytoordernow?

10.Q:Howdoyoua