《一本书学会沟通：沟通就这些绝招》随笔.docxVIP

《一本书学会沟通：沟通就这些绝招》阅读笔记

目录

一、基础篇..................................................3

1.1沟通的重要性.........................................3

1.2沟通的基本原则.......................................4

1.3沟通的障碍及解决方法.................................5

二、技能篇..................................................6

2.1倾听技巧.............................................8

2.1.1主动倾听.........................................9

2.1.2反馈倾听........................................10

2.2表达技巧............................................11

2.2.1清晰表达........................................12

2.2.2突出重点........................................13

2.3提问技巧............................................14

2.3.1开放式提问......................................16

2.3.2封闭式提问......................................17

2.4非语言沟通..........................................18

2.4.1肢体语言........................................18

2.4.2语气和语调......................................19

三、应用篇.................................................20

3.1工作场景沟通........................................22

3.1.1同事间的沟通....................................22

3.1.2上下级的沟通....................................24

3.2生活场景沟通........................................26

3.2.1亲友间的沟通....................................27

3.2.2社交场合的沟通..................................28

3.3特殊场景沟通........................................29

3.3.1紧急情况下的沟通................................30

3.3.2谈判场合的沟通..................................32

四、提升篇.................................................33

4.1提高沟通能力的方法..................................34

4.2持续改进沟通技巧的途径..............................36

4.3沟通能力的自我评估与提升............................37

五、实践篇.................................................38

5.1沟通技巧实战演练....................................39

5.2沟通问题解决案例分析................................40

5.3沟通技巧在实际工作中的应用..........................42

六、总结与反思.............................................43