基本安全补差-课件.pptx

1;2;3;4;5;6;7;8;9;10;11;12;13;14;15;组织沟通旳种类

OrganizationalCommunication

1.Verticalcommunication

--Downwardcommunication

--Upwardcommunication

2.HorizontalCommunication

3.GrapevineCommunication;口头沟通

Oral

1.FacetoFace

2.Meetings

3.Presentations

4.Telephone

5.Voicemail

;Oral

--Advantages:quick,easy,facilitatesreaction,interaction,andfeedback

--Disadvantages:moreriskofbeingmisunderstood,mayinvolveintermediarieswhomaydistort,confuse,message,e.g.the“grapevine”

;书面沟通方式

Written

Alistofcommonlyusedwrittenitems

includes:

Memos

Letters(email)

Reports

Bulletinboardnotices

Posters

;Written

-Advantages:allowscarefulpreparation,widecirculation,ensuresaccuracyofmessage,facilitatestransmissionofcomplexdata

-Disadvantages:requiresskilltoensuresimplicity,readability;inhibitsfeedback

;沟通提议

Advice

1.Trytopredicttheimpact

--Evaluatepossiblemisinterpretation

--Recognizetendencytorejectwhattheydon’twanttohear

;利用反馈手段

2.Usefeedback

--Ensurethatthereareindicationsthatmessageisunderstood;尽量利用面对面交流方式

3.Usefacetofacecommunicationswhereverpossible

--Morecontrolovertoneofmessage,improvesfeedback;利用增强方式

4.Usereinforcement

--Ithelpsoralbriefingstobereinforcedinwriting;语言简洁

5.Keepitsimple

--Avoidjargon,longwords,complicatedsentences.;指导

Guide:

1.Listen

2.Beclearastothepurposeofcommunication

3.Understandtheenvironment

4.Inplanningtocommunicate,consultwithothers,wintheirsupport;Guide(continued):

5.Considercontentandovertonesofmessage

6.Ifpossible,communicatesomethingthathelpsFollow-uptoensureeffectiveness

7.Communicatebothshort-runandlong-runmessages

8.Ensureactionsalignwithmessage

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