英文用 AI 打造现代保险企业.docx

CELENT

ThisisanauthorizedreprintofaCelentReportprofilinganapproachfor

insurancecompaniestocreateamodernenterprisetotakeadvantageof

emergingtechnologies.ThisreportwasnotsponsoredbyWorkdayinanyway.ReprintgrantedtoWorkday.Formoreinformation,pleasecontactCelentat

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CREATINGAMODERN

INSURANCEENTERPRISE

Howtobuildastrongfoundationtotakeadvantageofemergingtechnology

NandaRajgopalAugust28,2023

CreatingaModernInsuranceEnterprise

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CONTENTS

ExecutiveSummary 3

Introduction 6

Data 9

Cloud 13

Artificialintelligence(AI) 15

Low-Code/No-Code(LCNC)Platforms 18

CoreSystems 20

CorporateSystems 22

Innovation 24

PathForward 26

LeveragingCelent’sExpertise 28

SupportforFinancialInstitutions 28

SupportforVendors 28

RelatedCelentResearch 29

CreatingaModernInsuranceEnterpriseExecutiveSummary

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EXECUTIVESUMMARY

Technologyhasbeenemergingatarapidpaceandisexpectedtocontinueadvancing.Dataanalytics,cloudcomputing,andartificialintelligenceand

machinelearning(AI/ML)—includingtherecentemergenceofGenerativeAI(GenAI)andLargeLanguageModels(LLMs)—alongwithevolutionsincoreinsurancesystems,havebeenmakingsignificantstridesinrecentyears.Customersare

gravitatingtowardnewertechnology,particularlysmartphonesandmobile

devices.Theseadvancesintechnologyareinterrelated,andinsurersneedtothink

differentlytofullybenefitfromthem.Howshouldinsurersadjusttheirthinkingtotakeadvantageoftheseeme