中职英语 外研版 《航空服务英语口语教程》 Ticketing Service 课件 （26张PPT含音频）.pptx

UNIT1TicketingService

01Lead-in02ModelDialogues03SpeakingTasks04ExtendedReading目录CONTENTS

1Lead-in

Lead-inWaystobookairtickets:1.Airlineticketoffice2.Airlineofficialwebsite3.Airlineapp4.Telephonebooking5.Travelwebsite6.Travelapp7.Travelagency...Advantagesanddisadvantages:Openanswers

Lead-in换开客票退票不可退票遗失客票补开定期机票退票手续费特价机票改签费仅限东航运输售票截止日期

2ModelDialogues

Dialogue1(C=ClerkP=Passenger)C:ThisisChinaSouthernAirlinesBookingOffice.HowmayIhelpyou?P:Hi,I’mplanningatriptoNewYork.DoyouhaveanydirectflightsfromGuangzhoutoNewYork?C:Yes.Pleaseholdonforasecond.I’llchecktheexactscheduleforyou.(Aftersearchingforinformationonthecomputer)C:Thankyouforwaiting.FlightCZ699isadirectflightcurrentlyscheduledtodeparteveryThursday.ItusuallyleavesGuangzhouat7:15pmandarrivesinNewYorkat10:00pmonthesameday.Alltimesarelocal.Butpleasenotethatthesetimescanvaryduetoweatherconditionsorotherfactors.P:HowlongistheflightfromGuangzhoutoNewYork?C:Itisabout15hoursand45minutes.MayIbookyouonthatflight?

Dialogue1P:Notatthemoment.I’llcallyouoncemydeparturedateisdecided.Bytheway,I’llbetravellingwithmy11-year-olddaughter.Couldyoupleasetellmeaboutchildren’sdiscount?AsfarasIknow,childrenpay50%oftheadultfare.Isthatcorrect?C:I’mafraidthat’snotalwaysthecase.Airlinesdiscountchildren’sfareaccordingtodifferentareas.Forinstance,fordomesticflightswithinChina,childrenareusuallycharged50%oftheapplicableadultfare;whilethediscountforchildren’sfarefromChinatotheU.S.fluctuatesovertime.Afteryourdeparturedateisset,youmaylogontotheofficialwebsiteorcallthehotlinefortheexactinformation.P:Isee.Thankyou.Also,I’dliketoconfirmifchildrenalsogetthenormalfreebaggageallowance.C:That’scorrect.P:Thankyouverymuch.C:You’rewelcome.Thank