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知识管理改进质量
HighPrioritygiventoQualityat
FordMotorCompanyStrategy:QualityisJOB#1QualityOperatingSystem(QOS)PerformancetoStandardsQualityLeadershipInitiative(QLI)EngageallemployeesConsumerDriven6-SigmaDatadrivendecisionmaking
LeverageQualityImprovementProgramsCorporateStrategy:QualityisJOB1TopDown:CorporatePrograms-QOS,QLI,6-Sigma…BottomUp:Employeebasedprovenmethodstoimprovequality……applyKnowledgeManagement
ApplyingKMtoImproveQualityIllustrativeexleswillbedisplayedanddiscussedduringthepresentation
MeasurableQualityImprovementsatFordMotorCompanyJDPowerInitialQualityStudy:FordMotorCompanyproductshadmorethan16%improvement2002-2003ConsumerReports2004–NewCarPreview–19FordMotorCompanyproductsreceived“RecommendedBuys”WarrantySpendingisdown18%from2002ConsumerDriven6-Sigmaeffortssavedmorethan$1.3Bsinceitsinceptionin2000Source:FCNDecember15th,2004,2003AnnualReport
Ranked#4byFortune500Manufactureanddistributeautomobilesin200marketsacross6Continents2003GlobalRevenues:$164Billion327,000Employees2003-Celebrated100thAnniversary
VeryBriefHistoryof
BestPracticeReplication1994:Formalizedprocessofreplicatingprovenpractices1995–Faxingbestpracticesamongstvehicleassemblyplants1996:LaunchedFordWebHub;BPRusedtheWebacross53plantsglobally.Asof2004:Launched53communitiesofpractice.2,334FocalPoints:VehicleAssembly,PlantHR,PaintEngineering,Ergonomics,Safety,PlantIT,Finance,Environmental…
BPRPrinciplesCaptureonlyProven,HighValuePracticesValue-AddtobusinessmustbeidentifiedManagetheProcessBusinessPartnersprovidethecontentandthepeople,ITgroupprovidestheenablingtool
PracticeImplementedataFordFacilityReviewbyeachLocationApproveDistributeCollectManagementReviewofResultsAdopt/Don’tAdoptDecisionLessonsLearnedInspirationFPSCPIPSSiteVisitsPracticeisProven
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