速卖通订单跟进邮件（下订单、发货前后、退款）.pdf

A.付款阶段

1：买家未付款催单技巧(AwaitingPayment)

DearValuedCustomer,

Thankyouforyourorder.Wehavethisiteminstock,ifyouhaveanyqueryforprocessingthe

paymentoftheorder,pleasefeelfreetocontactus.Thankyou!

Dearxxx,

WehavegotyourorderofXXXXXX.Butitseemsthattheorderisstillunpaid.Ifthere’sanything

Icanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,

Iwillprocesstheorderandshipitoutassoonaspossible.Thanks!

2：款项正在审核阶段(Pendingpaymentverification)

DearValuedCustomer,

Thankyouforyourorder.Yourpaymentiscurrentlybeingprocessedandtheparcelwillbe

shippedtoyouassoonasyourpaymentisconfirmed.Ifyoudoexperienceanypaymentissues,

pleasefeelfreetocontactus!Thankyou!

3：收到款项后发送订单确认邮件

Hi,xxx,

Thankyouforyourpaymentforordersxxxxxxx.Wewillbedispatchingtheseitemswithinthe

next3days.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.

B.订单付完款后，发货前(Beforeshipping)

4：填写发货通知后告知买家当前状况（订单号、发货单号、运输方式和发货日期）

Hello,xxx,

Wearehappytotellyouwehavedispatchedyourorder!Youcantrackitsprogresswiththe

followingtrackingnumber:xxxxxx

Youcanalsotrackthedeliveryofyourorderyourselfhere:.

Itusuallytakesabout30daysforyourorderarrive,butasthisistheshoppingseason,thelogistics

companiesareverybusyandsomeordersmaytakeslightlylongertoarrive.

Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.

5：买家下完单，但是缺货断货，可推荐其他产品或者同意退款,询问买家意见

DearValuedCustomer,

Thankyouforyourorder.Theitem(s)youorderediscurrentlyoutofstock;however,youcan

selectanitem(s)ofequalvalue,orrequestarefund.Pleaseletusknowwhichyouprefer.

Welookforwardingtohearingfromyousoon.Thankyou.

6：买家所在的国家地址较偏远，不能包邮，需买家补运费(Additionalshippingfees)

DearValuedCustomer,

Thankyouforyourorder.Wearesorrythatwecannotshipyouritem(s)viathefreeshipping

methodastheaddressyouhaveprovidedislocatedinaremotearea.Inorderfo