《导游英语口语》课件_Unit10 Handling Customer Complaints.pptxVIP

Module1ATourGuideoraShoppingGuide;UsefulExpressions

1.Therearesomeindeed,butnotall.

确实有一些，但不是全部。

2.Theotherimportantreasonmaybethatbyshowingtouristsaroundthestoresalot,theguidecankillalotoftimeandsavealargeamountofenergyratherthanbyguidingtheminascenicspot.另一个重要原因可能是，导游为了消耗大量的时间并节省自己的体力，所以经常带游客去购物店而不是带他们去参观景点。

3.Itkilledalotoftimeandmoneyofthetourists.

这就消耗了游客大量的时间和金钱。

;4.Butnotalltheguidesactlikethis.

但并不是所有的导游都是这样的。

5.Ialwaysbelievethatitisourtourguidesresponsibilitytoshowbeautifulsceneriesaswellaswarmandkindservicetoourguests.

我始终相信为游客展示美丽的风景并提供热情友好的服务是我们导游的责任。;DialogueⅠ:ATourGuideoraShoppingGuide

Scene:Atouristisdiscussingwithatourescortaboutwhethertodaysguideisatourguideorashoppingguide.

(T=Tourist,E=TourEscort)

T:Itsunbelievablethattodaystourguidepreferstoguidetheirtouriststostoresthantoscenicspots.

E:Therearesomeindeed,butnotall.

T:Whatdoyouthinkmayleadtothissituation?

E:Thekickbackofcourse.

T:Yeah.Moneyalwaysplaysanimportantroleinit.Butdoyouthinkthereisanyotherreason?

;E:Inmyopinion,theotherimportantreasonmaybethatbyshowingtouristsaroundthestoresalot,theguidecankillalotoftimeandsavealargeamountofenergyratherthanbyguidingtheminascenicspot.

T:Icouldntagreewithyoumore!Butdontyouthinkthatsreallyhurtthetourists?

E:Yes,itkilledalotoftimeandmoneyofthetourists.

T:Howterrible!

E:Butnotalltheguidesactlikethis.Actually,mostofusdidagoodjobinatrip.Ialwaysbelievethatitisourtourguidesresponsibilitytoshowbeautifulsceneriesaswellaswarmandkindservicetoourguests.

T:Youareright.AndIhopeeveryguidecanholdthesamebelieflikeyou!

;E:Thankyou.

AnswertheFollowingQuestions

1.Whathappenedtotodaystourguideaccordingtothetourist?

2.W