《城镇居民供热服务规范》DB3707131—2024.docxVIP

ICS91.140.10

CCSP46

3707

山东省潍坊市地方标准

DB3707/T131—2024

城镇居民供热服务规范

Theheatingservicespecificationforurbanresident

2024-12-19发布

2025-01-20实施

潍坊市市场监督管理局??发布

DB3707/T131—2024

目

次

前言..................................................................................II

1

2

3

4

范围................................................................................1

规范性引用文件......................................................................1

术语和定义..........................................................................1

总体要求............................................................................1

4.1服务场所........................................................................2

4.2服务人员........................................................................2

5

服务内容与质量要求..................................................................2

5.1供热报装........................................................................2

5.2供热服务........................................................................2

5.3停止恢复用热....................................................................3

5.4更名过户........................................................................3

5.5合同签约........................................................................3

5.6收费退费........................................................................4

5.7接待服务........................................................................4

5.8入户服务........................................................................4

5.9进社区服务......................................................................6

5.10信息化服务.....................................................................6

5.11投诉处理服务...................................................................6

6

评价与改进..........................................................................7

6.1评价方式........................................................................7

6.2自我评价...................