铁路客运服务英语车箱篇(Project-Fourteen).ppt

铁路客运服务英语RAILWAYPASSENGERSERVICEENGLISH

Project14SpecialCarePassengerService重点旅客服务2

Part1WarmingUpWhatkindofpassengersareconsideredspecialcaretravellersinChina?3

Part1WarmingUpIngeneral,moreandmorerailwaystationsandtrainsinChinaarecateringtopassengerswithdisabilitiesandspecialneeds.Doyouhaveanysuggestionsforrailwaypassengersservice,especiallyforspecialcarepassengers?4

Part2SkillsDevelopment5

Part2SkillsDevelopment6

Part2SkillsDevelopmentSentencePatterns1.Thereisafoldablediaperchangingtableinthebarrier-freetoiletincarriage5.Youcanchangethebaby’sdiaperthere.在5号车厢的无障碍卫生间里有折叠的婴儿护理台，那可以换尿布。2.Iamsorryforhavingkeptyouwaitingsolong.抱歉让您久等了。3.Thewheelchairwillbewaitingforyoutoboard.我们会准备好轮椅方便您乘车。4.Takethefirstrowpleaseandit’smoreconvenient.坐第一排这儿吧，更方便些。5.Ithinkyouaresufferingfrommotionsickness.Hereisacleaningbag.I’lltakeyousomehotwater.我认为您是晕车了。这是一个清洁袋。我给您倒些热水去。7

Part2SkillsDevelopmentSentencePatterns6.Thisisthebarrier-freetoilet,equippedwithhandrailsandEmergencycallbutton.这就是无障碍卫生间，设有扶手和紧急呼叫按钮。7.Pleasetakegoodcareofyourchild.Don’truninthecar,inordertoavoidanyaccident.请照顾好您的孩子，不要在车厢内奔跑，以免发生意外。8.Sir,don’tworry.BoardthetrainfirstandI’lltaketheluggageforyou.老先生，别着急，您先上车，我来帮您拿行李，请注意脚下安全。9.Don’tworry.I’llremindyoubeforereachingyourstation.您放心，到站前我会提示您的。10.Excuseme,Sir!Pleasewakeup!Wearearrivingatyourdestination.您好，先生，醒一醒，您快要到站了。8

Part2SkillsDevelopmentSentencePatterns11.What’syourtrouble?/What’sthematter?/Isthereanythingwrongwithyou?您怎么了？哪不舒服？12.Ifthereisadoctor/anurseonboard,pleasemakeyourselfknowntotrainstaff.如车上有医生/护士，请告知列车工作人员。13.IfthereisanythingIcandoforyou,pleasedon’thesitatetotellme/pleaseletmeknow.如果有需要的话，请您随时跟我说。14.Madam,mayIhelpyouwithyourinfant?女士，需要帮您抱孩子吗？9

Part2SkillsDevel