铁路客运服务英语车箱篇(Project-Fifteen).ppt

铁路客运服务英语RAILWAYPASSENGERSERVICEENGLISH

Project15EmergencyandSpecialSituations紧急情况和特殊情况2

Part1WarmingUpThetrainisdelayedduetobadweatherormechanicalproblems.Whatwouldtraincrewmemberssaytoexplainthesituationtothepassengers?Ifalittlechildgotlostfromhisparentsonboard,howtohelphimtofindhisparents?3

Part1WarmingUpWhatshouldtrainstaffssayandhowtodowhenfiresbreakoutinapassengercarriage?4

Part2SkillsDevelopment5

Part2SkillsDevelopment6

Part2SkillsDevelopmentSentencePatterns1.Imverysorryforthedelay.很抱歉列车晚点了。2.Wedoapologizefortheinconvenience.由此带来的不便，向您道歉。3.Thetrainhasbeendelayedduetomechanicalproblems/badweather.由于机械故障/恶劣天气，列车晚点了。4.Ifthereisanyfurtherinformation,wewillinformyouimmediately.有进一步消息，我们会马上通知您。5.Excuseme,madam/sir.Wouldyoupleasetellmewhathappenedthere?打扰一下，女士/先生，请问那边刚刚发生什么了？7

Part2SkillsDevelopmentSentencePatterns6.Iunderstandhowyoufeelandwelltrytodoourbesttohelpyou.我理解您的心情，我们会尽全力帮助您。7.Don’tpanic.Allthetrainstaffsarewelltrainedforthiskindofsituation.不要惊慌，在这种情况下，我们所有的列车员都有良好的培训。8.Pleasefollowthedirectionsofourcrewmembers.请听从列车工作人员的安排。9.NoneofthepassengersareallowedtosmokeonCRHtrains,especiallyinthetoilet.动车组列车禁止吸烟，尤其是在卫生间。8

Part2SkillsDevelopmentSentencePatterns10.Inanemergency,pleasepulldowntheemergencyhammerandstriketheredpointtobreakthewindowafterthetrainhasstoppedproperly.紧急情况下，在列车停稳后，请拿下紧急破窗锤，敲击红色部分，砸碎窗户。11.Youmustobserveinstructionsfromrailstaffintheeventofnaturaldisastersorotherspecialcircumstances.遇自然灾害等特殊情况，须服从铁路工作人员指挥。12.Theemergencydooropendevicesarealsotobeusedwithcaution:theymustnotbeusedexceptforinactualemergencies.紧急开门装置也要谨慎使用：除非在实际紧急情况下，否则不得使用。9

Part2SkillsDevelopmentDialogue1Apassengerlosthisticketonboard.Staff:MayIcheckyourticket,Sir?Passenger:Yes,justaminute,please.(