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申诉模板未收到货开A-Z
包裹显示妥投，客户没收到货，开了A-Z和信用卡拒付申诉模板
DearAmazonPerformanceTeam,
Wearecontactingyouregardingourselleraccountsuspension.
IunderstandthatrecentlyourperformancehasfallenbelowAmazonstarget.
AftercheckingourODR,wefindthatthemainreasonthatcausesATOZclaims
andchargebacksisthatbuyerclaimtheydidnotreceivethepackage,whilethe
trackingnumbershowsitwasdelivered.AhighODRrateiscausedbybadlogistic
service.
Stepswehavetakenandwillcontinuetotake:
1,wehavechangedourlogisticscompany,wehavefoundabetterefficiency
logisticscompanytoofferbetterservice,wewillensureeverycustomercan
receivetheirpackage.
2,WewilluseFBAtofulfillpartofourorders.
3,Wehaveandwillcontinuetooffergreatpurchaseexperiencetothecustomers.
4,Wehavecheckedalltheproductswevebeensoldandremovedtheproductthat
mayhaveproblems,wewillcontinuetodothistoofferthebestservicetothe
customer
5.Improvingourservicelevel;
a.Answerthecustomer’smessagewithin24hours.
b.Replytothebuyer’sinquiryassoonaspossible.Tryourbesttomeetthe
buyer’sneeds.
c.Fornegativefeedback,bepatienttocontactthecustomer,figureoutagood
solution,andkeepintouchwiththecustomer.
d.After-saleservice,supportwhatwecandotohelpthecustomertoremovedoubts
aboutourproduct.
e.Upgradingouroperatinglevelandtakingamoreprofessionalattitude.Please
letusknowwhatshouldbedonetoreinstateouraccount,wearelookingforward
tohearingfromyou.
Bestregards,
xxxx
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