2025年导游资格证考试笔试模拟试卷：旅游英语沟通技巧篇.docxVIP

2025年导游资格证考试笔试模拟试卷：旅游英语沟通技巧篇

考试时间：______分钟总分：______分姓名：______

一、单项选择题（每题2分，共20分）

1.Whengreetingaclient,itisimportanttousea______tone.

A.formal

B.friendly

C.polite

D.loud

2.WhichofthefollowingisNOTagoodwaytostartaconversationwithaclient?

A.Askabouttheirinterests.

B.Startbyaskinghowtheyarefeeling.

C.Beginwithaquestionabouttheirtravelplans.

D.Immediatelybegindiscussingtheitinerary.

3.Itisimportantto_______whenspeakingtoaclient.

A.speakslowly

B.speakquickly

C.speakclearly

D.speaksoftly

4.Whenintroducingyourself,itisimportantto_______.

A.onlygiveyourname

B.onlygiveyourtitle

C.givebothyournameandtitle

D.notintroduceyourselfatall

5.Whichofthefollowingisagoodwaytoshowrespectforaclientstime?

A.Spendalotoftimetalkingabouttheitinerary.

B.Asktheclienttowaitwhileyoufindinformation.

C.Bepunctualandconcise.

D.Takebreaksduringtheconversation.

6.Itisimportantto_______whengivingdirectionstoaclient.

A.bevague

B.bespecific

C.notgivedirections

D.speakinamonotone

7.Whichofthefollowingisagoodwaytoendaconversationwithaclient?

A.Askiftheyhaveanyquestions.

B.Thankthemfortheirtimeandbusiness.

C.Ignorethemandcontinuewiththenexttask.

D.Apologizefortheconversation.

8.Whenansweringaclientsquestion,itisimportantto_______.

A.onlygiveasimpleanswer

B.giveadetailedanswer

C.notanswerthequestion

D.avoidusingtechnicalterms

9.Itisimportantto_______whendiscussingaclientsconcerns.

A.ignoretheirconcerns

B.listenactively

C.interruptthem

D.notacknowledgetheirconcerns

10.Whichofthefollowingisagoodwaytoshowconfidenceinyourknowledge?

A.Avoidusingtechnicalterms

B.Speakslowlyandclearly

C.Avoidmakingeyecontact

D.Apologizefornotknowingtheanswer

二、多项选择题（每题3分，共30分）

1.Whengreetingaclient,itisimportantto:

A.smile

B.shakeha