英语商务沟通技巧试题及答案.docVIP

英语商务沟通技巧试题及答案

姓名_________________________地址_______________________________学号______________________

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1.请首先在试卷的标封处填写您的姓名，身份证号和地址名称。

2.请仔细阅读各种题目，在规定的位置填写您的答案。

一、选择题

1.1Whatisthemostappropriatetonetousewhensendinganetoaclient?

A)Verycasualandfriendly

B)Veryformalandrigid

C)Professionalandclear

D)Confidentialandsecretive

1.2Howshouldyouaddressarecipientinaformalbusinessletter?

A)Dear[LastName]

B)Hello[FirstName]

C)ToWhomItMayConcern

D)MyDearest[FirstName]

1.3Whichofthefollowingphrasesisconsideredapolitewaytoapologizeinabusinesse?

A)Ideeplyregret

B)Iapologizeforanyinconvenience

C)Itwasnotmyintentiontoupsetyou

D)Iamsorryforthetrouble

1.4Inabusinessmeeting,whatisthebestwaytostartadiscussion?

A)Directlyjumpingintothetopic

B)Startingwithsmalltalktobuildrapport

C)Askingarhetoricalquestion

D)Providingalongwindedintroduction

1.5Whichofthefollowingisagoodpracticewhenschedulingameetingwithaclient?

A)Notconfirmingthedateuntiltheclientconfirms

B)Sendingadetailedagendawiththemeetingrequest

C)Schedulingthemeetingwithoutpriorconfirmation

D)Onlyprovidingaphonenumberfortheclienttoreachout

1.6Howshouldyouhandleasituationwhereaclientisnotresponsivetoyoures?

A)Followupwithmultipleesinashortspanoftime

B)Sendaformalletterrequestingaresponse

C)Giveupandassumetheclientisnotinterested

D)Sendasingleeandwaitforanundefinedperiod

1.7Inabusinessnegotiation,whatisthemosteffectivewaytopresentyourproposal?

A)Presentingallthefactswithoutconsideringtheaudience

B)Startingwiththestrengthsofyourproposal

C)Usingplexjargontoimpresstheclient

D)Providingastepstepapproachtoimplementation

1.8Whichofthefollowingisamonmistakeinbusi