参考文案问题xlsxbi questions vfinalfinal ecdh.pdfVIP

Final

_BI

questions_EC

DH_v28_Final_05.01.12.xlsx

WWT

Question

for

the

Executive

Committee

and

Department

Head

Topic

You

can

use

this

list

to

identify

questions

to

build

your

BI

Guide

found

on

the

SW1

BI

PageWWT

Competency

?pageid=133,4189523,1336922734dad=portal30schema=PORTAL30

Tell

me

about

an

instance

where

you

anticipated

the

needs

of

a

guest,

customer

or

associate.

It

can

be

something

that

was

not

Anticipate

needsCustomer

Focus

specifically

requested,

but

you

felt

would

add

value.

Tell

me

about

a

situation

where

you

established

a

positive

working

relationship

with

a

difficult

guest,

customer

or

associate.Build

relationshipsCustomer

Focus

Describe

a

time

when

you

helped

a

guest,

customer

or

associate

who

waperiencing

a

problem

or

whose

expectations

were

not

met.Respond

to

problemCustomer

Focus

Tell

me

about

a

time

when

you

used

feedback

from

a

customer,

guest

or

associate

to

improve

a

process

or

way

of

doing

something.

Apply

customer

inputCustomer

Focus

Emotional

Describe

a

time

when

you

realized

you

needed

to

modify

or

adapt

your

style

or

approach

to

be

more

effective.