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商业管理模板之如何改变管理模式
CHANGEMANAGEMENT
MODULE1SETTINGTHECONTEXT
Module1
Part1TheChange/LearningProcess
Howdoeslearning/changebegin?Disconfirmation–informationthatthingsarenotworking,expectationsarenotbeingmetcreates…Survivalanxietyorguilt.Thefear,shameorguiltassociatedwithnotlearningsomethingnew.Buttheprospectoflearningsomethingnewcreates…Learninganxiety.Thefeelingsassociatedwithaninabilityorunwillingnesstolearnsomethingnewbecause(1)itrequiresunlearningandtemporaryincompetence,(2)lossofpowerorstatus,(3)lossofgroupmembership,(4)lossofidentity.Henceresistancetochange.
BasicpropositionaboutlearningSurvivalanxietymustbelearninganxiety.Learningmethod1:Escalatesurvivalanxietyuntilitisgreaterthanlearninganxiety.Learningmethod2:Reducelearninganxietyuntilitislessthansurvivalanxiety–create“psychologicalsafety”.
Howtoreducelearninganxietyandcreate“psychologicalsafety”Involvethe“changetargets”inallthestepsofthelearningprocess.Provideavisionofapath.Provideasafeenvironmentforlearning(practicefield).Providethetimeandresourcesnecessaryforlearning.Providefirststepsandadirection.Workingroups.Providecoachingandhelp.Rewardsmallstepsintherightdirection.Workinasupportiveclimate(normsthatsupporterrorembracing).CHANGEMANAGEMENTINTERVENTIONSAIMTOCREATEPSYCHOLOGICALSAFETY
WhatisChangeManagement?GainingamutualunderstandingofwhatwethinkChangeManagementis…
DiscussionofthekeyconceptsConscious/unconsciousPrimary/secondaryprocessStrategicImprovisationDialogue
Module1
Part2TheChangeConsultant
Whatisachangeconsultant?Whatcharacteristicsunderpintherolethatwehavetoperform?Whatfunctiondoweperforminorganisations?Whatisourstrategicrelevanceinorganisations?
Thedifferenthelpingroles:TheExpert(InformationPower)TheDoctor(DiagnosticPower)TheProcessCons
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