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2025年商务英语实用场景试题及答案
姓名：____________________
一、多项选择题（每题2分，共20题）
1.Whichofthefollowingstatementsaboutbusinesscommunicationistrue?
A.Itisalwaysformalandprofessional.
B.Itismostlywritteninapassivevoice.
C.Itisessentialforbuildingandmaintainingbusinessrelationships.
D.Itislessimportantintodaysdigitalage.
2.Inanemail,whichofthefollowingisconsideredagoodpractice?
A.Usingasubjectlinethatisclearandconcise.
B.Usingacasualtone.
C.Sendingemailslateatnight.
D.Notincludingasignature.
3.Whatisthemainpurposeofabusinessproposal?
A.Tointroduceanewproduct.
B.Tooutlinethetermsofabusinessagreement.
C.Toprovideadetaileddescriptionofaservice.
D.Toaskforaloan.
4.Whichofthefollowingisacommonformatforabusinessreport?
A.ExecutiveSummary
B.Introduction
C.Conclusion
D.Alloftheabove
5.Howshouldyouaddressacustomerinaformalbusinessletter?
A.Bytheirfirstname
B.Bytheirlastname
C.Bytheirtitle
D.Bytheircompanyname
6.Whatistheprimarygoalofabusinesspresentation?
A.Toentertaintheaudience.
B.Toprovideinformationinaclearandconcisemanner.
C.Tosellaproductorservice.
D.Alloftheabove
7.Whichofthefollowingisakeyelementofeffectivebusinesswriting?
A.Clarity
B.Brevity
C.Tone
D.Alloftheabove
8.Inabusinessmeeting,howshouldyouhandleconflicts?
A.Byavoidingthematallcosts.
B.Byaddressingthemdirectlyandcalmly.
C.Bylettingtheotherpersonwin.
D.Byignoringthem.
9.Whatisthepurposeofabusinessletter?
A.Torequestinformation.
B.Toprovideinformation.
C.Tonegotiateadeal.
D.Alloftheabove
10.Whichofthefollowingisanexampleofaformalbusinessdocument?
A.Amemo
B.Areport
C.Aproposal
D.Alloftheabove
11.Howshouldyourespondtoacustomerscomplaint?
A.Byignoringit.
B.Byaddressingitimmediatelyandprofessionally.
C.Bybecomingdefensive.
D.Bypromisingaq
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