商务英语中典型表达的试题及答案.docx

商务英语中典型表达的试题及答案

姓名：____________________

一、多项选择题（每题2分，共20题）

1.WhichofthefollowingphrasesiscommonlyusedinbusinessEnglishtoexpresspoliteness?

A.Imustadmit

B.Imsorrytointerrupt

C.Idontagreewithyou

D.Alloftheabove

2.Whenmakingapresentation,whichofthefollowingphrasescanbeusedtoinvitequestions?

A.Ifyouhaveanyquestions,pleasefeelfreetoask.

B.Illbehappytoansweranyquestionsyoumighthave.

C.Ifthereareanyconcerns,pleasedonthesitatetobringthemup.

D.Alloftheabove

3.Inabusinessemail,howwouldyouaddresstherecipientifyoudonotknowtheirname?

A.DearSir/Madam

B.ToWhomItMayConcern

C.Dear[CompanyName]

D.Alloftheabove

4.Whichofthefollowingphrasesisappropriatetousewhenexpressinganapologyinabusinesscontext?

A.Isincerelyapologizefortheinconvenience.

B.Imtrulysorryforanytroublethismayhavecaused.

C.Itakefullresponsibilityforthismistake.

D.Alloftheabove

5.Whennegotiatingadeal,whichofthefollowingphrasescanbeusedtoshowflexibility?

A.Wecancertainlyconsideryourproposal.

B.Letsworktogethertofindamutuallybeneficialsolution.

C.Wereopentoyoursuggestions.

D.Alloftheabove

6.Inabusinessletter,howwouldyoustartasentencetointroduceanewtopic?

A.Withreferenceto

B.Inrelationto

C.Inregardsto

D.Alloftheabove

7.Whichofthefollowingphrasesisappropriatetousewhenexpressinggratitudeinabusinesscontext?

A.Thankyouforyourtimeandconsideration.

B.Iappreciateyourhelpandsupport.

C.Imgratefulforyourassistance.

D.Alloftheabove

8.Whenrespondingtoacustomercomplaint,whichofthefollowingphrasescanbeusedtoshowempathy?

A.Iunderstandhowfrustratingthismustbeforyou.

B.Imsorrytohearthatyoureexperiencingdifficulties.

C.LetmeknowhowIcanhelpresolvethisissue.

D.Alloftheabove

9.Whichofthefollowingphrasesisappropriatetousewhenasking