原创力文档- 1、原创力文档（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。。
- 2、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击 这里二次下载。
- 3、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
商务沟通技巧中的英语实用表达试题及答案
姓名：____________________
一、多项选择题（每题2分，共20题）
1.Inabusinessemail,whichofthefollowingexpressionsismostappropriatetoshowpolitenessandrespect?
A.ImustsaythatIdisagree.
B.Iwouldliketorespectfullydisagree.
C.You’rewrong,andI’llproveit.
D.I’mnotsureaboutyourpoint.
2.Whenrespondingtoacustomercomplaint,whatisthebestwaytostartthemessage?
A.Weapologizefortheinconvenience.
B.Thisisnotourfault.
C.You’rejustbeingdifficult.
D.It’snotpossibletofixthisissue.
3.Whichofthefollowingphrasescanbeusedtoconfirmameetinghasbeenscheduled?
A.ThemeetingisconfirmedfornextTuesday.
B.I’msorry,butthemeetinghasbeencanceled.
C.Ihavenotreceivedanyconfirmationyet.
D.I’llletyouknowifthereareanychanges.
4.Inabusinesspresentation,howcanyoueffectivelyengagetheaudience?
A.Startwithastrongintroduction.
B.Usetechnicaljargontoshowyourexpertise.
C.Avoideyecontactwiththeaudience.
D.Speaktoofasttokeeptheirattention.
5.Whengivingacomplimentinabusinesssetting,whichofthefollowingexpressionsismostappropriate?
A.You’redoingagreatjob.
B.That’snotbad.
C.Icouldneverdothat.
D.It’sjustmyjob.
6.Whichofthefollowingphrasesissuitableforendingabusinessemail?
A.Lookingforwardtohearingfromyou.
B.Pleasekeepmeupdated.
C.Ihopethisemailfindsyouwell.
D.Haveagreatday!
7.Whentryingtopersuadeacolleaguetoagreewithyourpointofview,whichofthefollowingexpressionsismosteffective?
A.Ithinkyou’rewrongaboutthat.
B.LetmeexplainwhyIbelievethisisthebestoption.
C.You’renotmakinganysense.
D.I’mnotsureaboutyouridea.
8.Inabusinessnegotiation,howcanyoushowthatyouarelisteningactivelytotheotherparty?
A.Noddingyourheadandsaying“Isee.”
B.Interruptingthemtoclarifytheirpoints.
C.Notmakingeyecontactorshowinganyinterest.
D.Talkingovert
文档评论（0）