2025年北京朝阳区高三二模高考英语试卷试题（含答案详解）.pdfVIP

北京市朝阳区高三年级第二学期质量检测二

英语试卷2025.5

(考试时间90分钟满分100分)

本试卷共10页。考生务必在答题卡指定区域作答，在试卷上作答无效。

第一部分知识运用(共两节，30分)

第一节(共10小题;每小题1.5分，共15分)

阅读下面短文，掌握其大意，从每题所给的A、B、C、D四个选项中，选出最

佳选项，并在答题卡上将该项涂黑。

“Hi,thisisSasha,”ayoungwomansangoutasthecustomerservicelinewasfinally

connected.“HowcanIhelpyoutoday?”Hertoneannoyedme.Iwasinnofor

pleasantries(客套).

MyfriendsandImadeadinnerreservationatafancyrestaurant.TheskirtI’dorderedfrom

thiscompanywouldbeforit.ThiswasthethirdtimeI’dordered.Andthethirdtime

I’dreceivedthewrongitem!Someonehadtothis!

“Isthishowyoutreata20-yearcustomer?”Idemanded.“I’veneverseensuch

terrible.It’sarealshame,Sasha!”

Finally,Idrewabreathandwaited.Afteramoment,she,notinkindbutin

kindness.“Iamsosorry,Ms.Messner.Iwillgotofindthecorrectskirtmyself.CanIputyouon

holdbriefly?”

Soonenough,Iheardhersamecalmvoiceagain,“Ijustconsultedmymanager.We’llsend

theskirttoyouatnoandrefundyourmoneyinfull.Also,you’llfinda$50giftcard

withit.Iwantyoutoknowthatweyouasacustomer.”

“Thankyou,Sasha.”Ihungup,anddisappointedinmyself.Ifeltuneasyabout

howI’dtreatedtheyoungwomanwiththepleasantvoice.Inmyyearsasanurse,I’dtakencalls

fromangrypeople.Theirwordshadoftenme.AndyetherewasSasha,goingoutof

herwaytosolvemyproblem.

Thenextmorning,Itelephonedthecallcenterandgotthroughtothemanager,askingher

toletSashaknowIwassorry.NowwhenIfeelmyselfgettingimpatientatwork,Itakeadeep

试卷第1页，共12页

breathandsay,asasSashamight,“Whatdidyousayyournamewasagain?”

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1AmoodBshapeChurryDposition

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