航空服务英语口语教程新版Unit 10 教学课件.pptx

UNIT10VIPService

01Lead-in02ModelDialogues03SpeakingTasks04ExtendedReading目录CONTENTS

1Lead-in

Lead-inAnswers:1.D2.F3.E4.B5.C6.A

Referenceanswers:1.ThetermVIP(VeryImportantPerson)referstoindividualswhoreceivespecialprivileges,treatment,oraccessduetotheirstatus,influence,orimportance.2.VIPpassengerservicereferstospecialservicesprovidedtoimportantorhigh-statuspassengers.3.AVIPpassengercangetavarietyofservices,forexample:*VIParrivalserviceLimousinetransferfromtheairport;Arrivalsmadeeasy;RelaxintheVIPlounge;Preparationoftheluggagebytheporterservice;Anescortthroughcustomscontrol;Guestsareaccompaniedtothearrangeddeparturepoint.*VIPdepartureserviceGuestsaregreetedatapre-arrangedmeetingplace;Assistancebyaporterservicewithcheck-in;Prioritythroughsecuritychecks;Onrequest:AssistancewithVATrefunds/Anescortwhileshopping;RelaxintheVIPlounge;Departuresmadeeasy;Limousinetransferdirectlytotheairport.4.E.g.privateoffice,printservice,shower,massage,entertainment,gamesforchildren,etc.Lead-in

2ModelDialogues

Dialogue1(A=Attendant;P=Passenger)(InaninternationalairportVIPlounge)A:Goodmorning.MayIhelpyou?P:Goodmorning.I’vebookedaVIPdepartureservicelastweek.A:Allright.Couldyoupleaseshowmeyourtraveldocuments,sir?P:Hereyouare.A:Doyouhaveanybaggagetocheckin,MrLi?I’lldoyourcheck-in.P:Onlyonesuitcase.A:Noproblem.I’lllabelyourbaggagewithaprioritytag.Theairlinewilltakeextracareofit.NowpleaserelaxintheVIPlounge.We’llkeeptrackoftheboardingtimeforyou.P:Thanks.A:Sir,weofferarefreshmentbuffetwithavarietyofsnacksanddrinksofyourchoice.WealsohaveanInternetsurfingareaandamassagelounge.Pleaseenjoyyourselfbeforeyourflightboardingiscalled.

Dialogue1P:Thankyou.You’reverykind.(Afterawhile)A:Excuseme,s