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Contents
Theundeniableshifttowardscontactlesspayments,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1-5Whypropertymanagementcompaniesareprioritizingdigitalpaymentadoption,,,,,,,,,,,,,,6-13Bestpracticesfordrivingdigitalpaymentadoption,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,14-67
On-sitestaffchangemanagementandtraining,,,,,,,,,,,,,,,,,,,,,,,,,,,,,16-28
Residenton-boarding,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,29-34
Alignmentofresidentincentives,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,35-49
Multiplepaymentoptions,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,50-58
Residentengagementandcommunication,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,59-67
What’syourpaperlesspaymentshealthscore?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,68-74
Theundeniableandlastingshift
towardscontactlesspayments
Reneweddemandfordigitalpaymentsolutions
Therearecurrently43millionrentersintheUS,andtherenterdemographicisdiverse,Butinit’smysteriousanddiabolicalways,2020unitedcommunitiesthroughacommonenemy:COVID-19,Propertymanagersacrossthenationhavescrambledtokeepoperationsafloat,residentshappy,andpropertiessafeandsanitized
2020wastheyearofvirtualconferencesandwebinarsfeaturingstoryafterstoryofmultifamilymanagementfirmsplayingtechnologycatch-up,Ourindustryisknownforbeingslowtoadopt,Butnow,weseemtobemovingatwarpspeed,Withtheideaof“goingdigital”topofmindforeveryone,moreresidentsareexpectingcontactlessrentpaymentoptionsthaneverbefore,
Accordingto
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