酒店服务英语：用餐点评PPT教学课件.pptx

主讲人：XXXUnit14EvaluationofHavingMeals用餐点评

1.Howdoesawaiter/waitressaskguestswhethertheylikethemeal?SectionAWarmingUp

2.Ifaguestcomplainsaboutthefoodintherestaurant,howshouldthewaiter/waitressdealwiththematter?

Dialogue1Linda:Hello,sir.Howdoyoulikeyourmeal?1Peter:Verynice,especiallythefriedmushrooms.2It’sthebestI’vetriedinBeijing.3Linda:It’samust-haveinourrestaurant.4Peter:Really?Iwillrecommendittomyfriends.5Linda:Thanks.Howaboutthewineanddrinks?61.Howdoyoulikeyourmeal?您觉得饭菜怎么样？=Whatdoyouthinkofyourmeal?2.Verynice,especiallythefriedmushrooms.非常好，尤其是炸蘑菇。3.ItsthebestIvetriedinBeijing.它是我在北京吃过的最好吃的了。4.Itsamust-haveinourrestaurant.这是我们餐厅的必点菜。5.Iwillrecommendittomyfriends.我要把它推荐给我的朋友们。6.Howaboutthewineanddrinks?红酒和饮料怎么样？recommendv.把……推荐给……

Peter:Perfect.Ilikethismealingeneral.7Linda:Thankyou.MayIbringthebillnow?8Peter:Ofcourse.Linda:Hereisyourbill,158yuanintotal.9Peter:Hereyouare.10Linda:Thanks.Hopetoseeyouagain!117.Ilikethismealingeneral.总体来说，我非常喜欢这顿饭。8.MayIbringthebillnow?我现在给您拿账单吗？9.Hereisyourbill,158yuanintotal.这是您的账单，一共158元。10.Hereyouare.给你（钱）。11.Hopetoseeyouagain!期待您再次光临！ingeneral总的来说=generallyspekingofcourse当然=certainly=sure

Dialogue2Linda:Hi,sir.Iseverythingallrightwithyourmeal?12Peter:Yes.Thankyou.Linda:Thisisourcomplaintbook.13Peter:Certainly.Allthedishesareverygood.15Linda:What’sit?Pleasefeelfreetowritedownanycomplaint.1712.Iseverythingallrightwithyourmeal?请问您对用餐还满意吗？13.Thisisourcomplaintbook.这是我们的意见簿。14.Wouldyouliketowritedownsomefeelingsandsuggestions?能否请您写一点感受和建议？15.Allthedishesareverygood.所有的菜都非常好。16.Butactually,onlyoneproblem.但实际上，就有一个问题。17.Pleasefeelfreetowritedownanycomplaint.有任何不足之处，请随便写。complainv.埋怨，抱怨complaintosb.aboutsth.向某人抱怨某事complaintn.埋怨，抱怨actually