数字时代的商务英语写作_对外经济贸易大学中国大学mooc章节课后测试答案期末考试题库2024年.docxVIP

数字时代的商务英语写作_对外经济贸易大学中国大学mooc章节课后测试答案期末考试题库2024年

Youshouldneversendagoodwillmessagesviae-mail.

答案:错误

Sympathynotesareprobablymoredifficulttowritethananyothertypeofmessage.

答案:正确

Whenrespondingtoaletterofcongratulations,minimizeyourachievementsorsuggestthatthesenderhasexaggeratedyourgoodqualitiestoappearhumble.

答案:错误

Writinglettersofappreciationtocustomerswhocomplaincanbeasmartbusinessstrategy.

答案:正确

Apersonallywrittenmessagewillhavemuchmoreimpactonyourreaderthanaready-madecard.

答案:正确

Inwritinggoodwillmessages,youneednotworryaboutpromptnessasyoudoinwritingclaimsandotherbusinessmessages.

答案:错误

Manybusinesscommunicatorsareintimidatedwhentheymustwriteamessageexpressingthanks,recognition,orsympathy.

答案:正确

Whichofthesestatementsregardingtheuseofe-mailforgoodwillmessagesismostaccurate?

答案:Ifyoufrequentlycommunicateviae-mailwiththeintendedreceiverandarecertainthise-mailwillbereceived,youmaysendagoodwillmessageviae-mail.

Whenwritingamessagetoexpresscondolences,youshouldmentionthelosstactfully,recognizethegoodqualitiesofdeceased,assurethereceiverofyourconcern,offerassistance,and

答案:concludeonareassuringnote.

Whichofthefollowingwouldbeleasteffectiveinasympathynote?

答案:Iamsorrytohearyoursadnews;butifImaybeofanyhelp,pleasedonothesitatetocontactme.

Isabelisrespondingtoacongratulatorynoteshereceivedfromacolleague.Whichofthefollowingisthebestsentencetoincludeinherresponse?

答案:Thanksforyourkindwordsregardingmypromotion.

Whichofthefollowingisthebestopeningforanoteexpressingthanksforagift?

答案:Thankyou,Elena,forthee-readercommemoratingmytwentyyearswithBrownSales;itwillmakeaperfecttravelcompanion.

Businessesoftenwritelettersexpressingthankstowhichofthesereceivers?

答案:Customerswhocomplain

Goodwillmessagessh