日美企业应对文化差异分析.pdfVIP

Questions1to5arebasedonthefollowingpassage.

In1985whenaJapanAirLines(JAL)jetcrashed,its,Yasumoto

Takagi,calledeachvictim’sfamilytoapologize,andthenpromptly

resigned.Andin1987,whenasubsidiaryofToshibasolesensitivemilitary

technologytotheformerSovietUnion,thechairmanofToshibagaveup

hispost.

Theseexecutiveactions,whichToshibacalls“thehighestformofapology,”

mayseembizarretoUSmanagers.NooneatresignedaftertheJAL

crash,whichmayhavebeencausedbyafaultyrepair.

Thedifferenceweenthetwobusinessculturescentersarounddifferent

definitionsofdeleion.

WhileUSexecutivesgivebothresponsibilityandauthoritytotheir

employees,Japaneseexecutivesdeleeonlyauthority–theresponsibility

isstilltheirs.Althoughthesubsidiarythatsoldthesensitivetechnologyto

theSovietshaditsownmanagement,theToshibatopexecutivessaidthey

“musttakealresponsibilityfornotcreatinganatmosphere

throughouttheToshibagroupthatwouldmakesuchactivityunthinkable,

eveninantlyrunsubsidiary.”

Suchacceptanceofcommunityresponsibilityisnotuniquetobusinesses

inJapan.SchoolprincipalsinJapanhaveresignedwhentheirstudents

committedmajorcrimesafterschoolhours.

Eveniftheydonotquit,Japaneseexecutiveswilloftenacceptprimary

问题1至5基于以下段落。

1985年，当公司（JAL）喷气机坠毁时，其

YasumotoTakagi呼吁每个受害者的家人道歉，然后立即辞职。

1987年，东芝唯一对前的唯一敏感的子公司放弃了他

的职位。

这些行政行为，东芝称之为“道歉形式最高”，这对经理来说

似乎很奇怪。JAL撞车事故发生后，波音公司