个性化势在必行-通过人工智能驱动的营销推动电信增长.docxVIP

个性化势在必行-通过人工智能驱动的营销推动电信增长.docx

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The

personalizationimperative

Drivingtelecomgrowthwith

AI-poweredmarketing

EXECUTIVESUMMARY

Marketingandcustomervaluemanagementhavebecomeincreasinglycomplex.Brandsfightforcustomerattention,andconsumersdemandpersonalized,real-timeengagement.Customerchurnisatrecordlevels.Asinglemisstepcandestroyyearsofcarefullycultivatedbrandvalue.

Thisdynamichasnotsparedtelecomoperators.Additionally,telecom

operatorsfacedisruptionfromdigitalecosystemplayersthatthreatentocapturecustomervalueandremovetelecomoperatorsasownersofthecustomerrelationship.

However,telecomoperatorshaveadatareservoirthattheycanusetothriveinthiscompetitiveenvironment.Indeed,theirdatasets,whichincludereal-timelocationdata,usagepatterns,andcustomerserviceinteractions,arebroaderandricherthanthoseofmanyotherindustries.

Paradoxically,telecommarketersarethirstyforinsightandopportunitybecausethey

typicallyutilizeonly30to50percentoftheirdata.Theycannotexploitthesedata,astheirmarketingtechnology(MarTech)stacksarefragmented,andtheylacktherequisiteskills.

Whattelecomoperatorsneedisanartificialintelligence(AI)–powered,data-fueledenginethatenablespersonalizedmarketingandcustomervaluemanagementatscale.Doneright,such

enginescanbetransformational.Ouranalysisshowsthatsuchanengineunlocksnewrevenuestreams,deepenscustomerrelationships,andcreatescompetitiveadvantage,generating

$5.90inEBITDA(earningsbeforeinterest,taxes,depreciation,andamortization)forevery$1.00invested.

Theframeworkforthisenginehasfourlayers:adatafoundation,acognitivemarketingcore,

valuepools,andactivation—whichrequireproperorchestration.MiddleEastoperatorsthat

actnowtobuildsuchanAI-poweredmarketingenginecansignificantlyacceleratethejourneytocustomervalue.Thosethathesitateriskfallingbehind.Inactionismorethan

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