生商务沟通与管理职能.pdfVIP

1.Communication:communicationisthetransferofmeaning.

Itismutualeofunderstanding

2.Whatcancommunicationhelpus?

terunderstand:getinformationyouneed

Achieveyourgoals:getsupportfromothers

3.5controlfunctionsofmanagement

A.nning,organizing,coordinating,commanding,controlling(HenriFayol)

B.nning,organizing,staffing,leading,controlling

4.Managementcommunication

(1)Communicationisessenceofmanagement

(2)Nomatterwhichrolethemanagersperform,theycannotsucceedwithouteffective

communication.

(3)Thebasicfunctionsofmanagementcannotbeperformedwellwithouteffective

communication.

5.Managerialcommunication(MC)

Significance:Communicationcapabilityheavilyinfluencesyourcareerdevelopmenttosome

extent

NaturesofMC:Media,Content(inform,thoughts,emotion,attitude),Philosophy,Specialbarriers

ElementsofMC:Informationsource:sender,subjective/Audience:receiver,objective/Goal

/Context/Message/Media:speak,write,call,sende-mail,meeting/Feedback

6.FundamentalqualitiesofeffectiveCommunication有效沟通的四大特点

(1)Accuracy(2)Clarity(3)Brevity(4)Vigor

7.SupportiveCommunication建设性沟通

(1)Thefoundationofeffectivecommunication

(2)Tosolvetheproblem

(3)Toconveythemessageaccurately

(4)Tomaintaingoodrelations

8.CriticalErrorsincommunication(大题）

(1)Theassumption-observationerror:Anassumptionoccurswhenpeopleacceptsomethingas

validwithoutrequiringproof

(2)Thefailuretodiscriminate:Thefailuretoperceiveandcommunicatesituation.Thefailurecan

leadtonegledofdifferencesandoveremphasisofsimilarities.

(3)Theallnesserror:Allnessandprocessofion.ingistheprocessoffocusingon

somedetailsandomittingothers.

9.Tech