TBDAEA 002-2023 城市轨道交通智能客服设备技术要求.docxVIP

ICS 35.240.99CCSM37

????睷?穦硷?潭?????BDAEA团 体 标 准

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T/BDAEA002—2023

城市轨道交通智能客服设备技术要求

Technicalrequirementsforintelligentcustomerserviceequipmentinurbanrailtransit

2023-8-17发布 2023-9-17实施

北京经济技术开发区企业协会标准委员会 发布

目录

前 言 ................................................................I

1范围...................................................................1

2规范性引用文件.........................................................1

????睷?穦硷?潭?????3术语和定义.............................................................1

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3.1城市轨道交通乘客服务Urbanrailpassengertransportservice.....1

3.2智能客服Unmannedpassengerservice.............................1

3.3智能客服语义库intelligentcustomerservicesemanticlibrary....2

3.4智能客服系统intelligentcustomerservicesystem................2

3.5数据管理DataManagementandControl............................2

3.6自动诊断AutomaticDiagnosis....................................2

3.7语音交互系统speechinteractionsystem..........................2

3.8语音识别speechrecognition.....................................2

3.9语音合成speechsynthesis.......................................2

3.10语义理解semanticcomprehension................................2

3.11智能搜索intelligentsearch....................................2

4智能客服建设架构.......................................................3

5智能客服特征...........................................................4

5.1智能管控........................................................4

5.2业务闭环........................................................4

5.3持续进化........................................................4

6服务内容...............................................................5

6.1智能票务........................................................5

6.2智能出行........................................................5

6.3智能召援........................................................7

6.4智能便民........................................................7

7服务设备设施........................................