2025书店服务试题及答案英语.docVIP

2025书店服务试题及答案英语

一、单项选择题（总共10题，每题2分）

1.Whatistheprimaryroleofabookstoremanager?

A.Tomaximizebooksales

B.Toprovidecustomerservice

C.Toorganizebookshelves

D.Tomanageinventory

Answer:B

2.Whichofthefollowingisakeyaspectofcustomerserviceinabookstore?

A.Keepingthestoreclean

B.Offeringdiscounts

C.Beingknowledgeableaboutbooks

D.Havingawideselectionofbooks

Answer:C

3.Howshouldabookstorestaffmemberhandleacustomerwhoislookingforaspecificbookbutcannotfindit?

A.Tellthecustomerthebookisoutofstock

B.Suggestalternativebooks

C.Ignorethecustomer

D.Askthecustomertoreturnlater

Answer:B

4.Whatisthepurposeofabookstoresloyaltyprogram?

A.Toincreasesalestax

B.Toofferdiscountstofrequentcustomers

C.Toreduceinventory

D.Toimprovebookshelves

Answer:B

5.Whichofthefollowingisanexampleofeffectivecommunicationinabookstore?

A.Speakingloudlytocustomers

B.Usingtechnicaljargon

C.Beingpoliteandclear

D.Refusingtoanswerquestions

Answer:C

6.Whatistheimportanceofbookdisplaysinabookstore?

A.Toincreasethevalueofbooks

B.Toattractcustomers

C.Toreducethenumberofbooks

D.Toimprovethestoreslayout

Answer:B

7.Howshouldabookstorestaffmemberhandleacustomercomplaint?

A.Avoidthecustomer

B.Listentothecustomerandofferasolution

C.Blamethecustomer

D.Ignorethecomplaint

Answer:B

8.Whatistheroleofabookstoreswebsite?

A.Tosellbooksonline

B.Toprovideinformationaboutthestore

C.Toreducefoottraffic

D.Toincreasebookprices

Answer:B

9.Howcanabookstorestaffmemberimprovetheirknowledgeaboutbooks?

A.Readmorebooks

B.Attendtrainingsessions

C.Talktootherstaffmembers

D.Alloftheabove

Answer:D

10.Whatistheimportanceofabookstoresreturnpolicy?

A.Toincreasecustomertrust

B.Toreducesales

C.Toimprovebookshelves

D.Tomaximizeprofits

Answer:A

二、多项选择题（总共10题，每题2分）

1.Whatar