2026年职校酒店英语试题及答案.docVIP

2026年职校酒店英语试题及答案

一、单项选择题（总共10题，每题2分）

1.Whatisthebestwaytoaddressaguestwhohasmadeareservationunderadifferentname?

A.Askforthereservationconfirmationnumber

B.Informtheguestthattheycannotstay

C.Contactthefrontdeskimmediately

D.Asktheguesttoleave

2.Howshouldahotelstaffmemberrespondtoaguestscomplaintabouttheirroom?

A.Ignorethecomplaint

B.Arguewiththeguest

C.Apologizeandofferasolution

D.Blamethemaintenancedepartment

3.Whatistheproperwaytohandleaguestsrequestforextratowels?

A.Telltheguesttofindthemthemselves

B.Politelydeclinetherequest

C.Asktheguesttoleaveareview

D.Providetheextratowels

4.Whichofthefollowingisconsideredaprofessionalgreetinginahotel?

A.Hey,howsitgoing?

B.Goodmorning,sir/madam

C.Whatsup?

D.Howareyoudoingtoday?

5.Whatshouldahotelstaffmemberdoifaguestisinjured?

A.Asktheguesttopayforthemedicalexpenses

B.Ignoretheinjury

C.Contactthehotelssecurityteam

D.Providefirstaidandcallformedicalassistance

6.Howshouldahotelstaffmemberhandleasituationwhereaguestisoverbooking?

A.Asktheguesttoleave

B.Offertheguestaroominadifferenthotel

C.Informtheguestthattherearenoavailablerooms

D.Trytoaccommodatetheguestinthenextavailableroom

7.Whatisthebestwaytohandleaguestsrequestforawake-upcall?

A.Politelydeclinetherequest

B.Asktheguesttosettheirownalarm

C.Confirmtherequestandsetthealarm

D.Informtheguestthatwake-upcallsarenotprovided

8.Howshouldahotelstaffmemberaddressaguestwhoisspeakingloudlyinthehallway?

A.Ignoretheguest

B.Telltheguesttobequiet

C.Politelyremindtheguesttokeepnoiselevelsdown

D.Confronttheguestaggressively

9.Whatistheproperwaytohandleaguestsrequestforroomservice?

A.Info