CarRentalService旅游英语63课件讲解.pptxVIP

CarRentalService旅游英语主讲人：安娜

情景导入

三个关键步骤Booking预订ReturnFeedback还车与反馈01TheFirstStep02TheSecondStep03TheThirdStepPick-upContract取车与签约

Step1:ChooseaCarType（选择车型）Economy（经济型）Compact（紧凑型）SUV（运动型多用途车）Luxury（豪华型）01Step2:UnderstandPricingInsurance（了解价格与保险）租车费用和保险政策，以避免后续产生额Doesthepriceincludeinsurance?WhatsthedifferencebetweenCDWandLDW?02TheFirstStepBooking三个关键步骤

ConfirmReservation确认预订IhaveareservationunderthenameLiMing.Idliketopickupmycarnow.PresentDocuments出示证件Passport（护照）Driver’sLicense（驾照）CreditCard（信用卡）ReviewContract审阅合同Couldyouexplainthefuelpolicy?Isthereamileagelimit?InspecttheCar验车Idliketocheckforanyexistingdamage.三个关键步骤TheSecondStepPick-upContract

RefuelingPolicy加油政策LateReturnFee超时费用DamageReview损伤检查FeedbackReceipt反馈与收据Full-to-full满油取还Pre-purchase预购油WhatifIreturnthecaranhourlate?CanIgetacopyofthereceipt?Pleasenotethere’sanewscratchonthedoor三个关键步骤Theservicewasexcellent,thankyou!TheThirdStep：ReturnFeedback

核心技能：现场对话讲解Sunny：Hi,IhaveareservationunderthenameSunny.Staff：Yes,Iseeithere.Couldyoupleaseshowmeyourdriverslicenseandcreditcard?Sunny：Sure,hereyouare.Staff：Thankyou.Doyouneedanyadditionalinsurance?Sunny：Whataremyoptions?Staff：WeofferCDW,whichcoversdamagetothecar,andLiabilityInsurance,whichcoversdamagetoothervehicles.Sunny：IlltaketheCDW,please.Staff：Alright,pleasesignhereonthecontract.Sunny：Okay,Ivesigned.IsthereanythingelseIneedtoknow?Staff：Justmakesuretoreturnthecarwithafulltankofgas.Sunny：Iwill,thanks!一句一句显示

情景再现

知识串联Booking预订ReturnFeedback还车与反馈01TheFirstStep02TheSecondStep03TheThirdStepPick-upContract取车与签约

信息的传递者旅行体验的守护者展示专业与温度让每一次租车都成为美好旅程的起点

情景：AssumeyouareacustomerservicerepresentativeforacarrentalcompanyinGansu,andyouaredesigningacarrentalplanforafirst-timevisitor.任务：Vehiclerecommendations,insur