Checkingout旅游英语48课件讲解.pptxVIP

Checkingout旅游英语主讲人：安娜

情景导入

三大核心模块01TheFirstModule02TheSecondModule03TheThirdModuleEfficiencyAccuracy效率与准确VerificationTransparency核对与透明FarewellRelationshipManagement告别与关系维护

TheFirstModuleProactivePreparation（主动准备）FlawlessExecution（精准执行）EfficiencyAccuracy三大核心模块提前预判快捷通道ExpressCheck-out快速退房标准话术引导Goodmorning!Areyoucheckingouttoday?信息核对MayIhaveyournameandroomnumber,please?账单生成一键生成明细账单支付处理快速、准确地完成收款流程

DetailedExplanationHereisyourfinalbill.Pleasetakeamomenttoreviewit.ThischargeisforyourdinneratourItalianrestaurantlastnight,andthisoneisfortheminibaritems.01PatientlyAddressingQueries（耐心解答疑问）IdontthinkIusedtheminibar.Iapologizefortheconfusion.Letmecheckthatforyourightaway.Youareabsolutelyright,sir.Itwasamistakeonourend.Illremovethatchargeimmediately.Thankyouforyourpatience.02TheSecondModuleVerificationTransparency三大核心模块

核心技能：现场对话讲解Receptionist:Goodmorning,sir.Areyoucheckingouttoday?Guest:Yes,Iam.Room725,DavidChen.Receptionist:Thankyou,Mr.Chen.Onemoment,please…Hereisyourfinalbill.Itincludesyourtwo-nightstayandthebreakfastcharges.Guest:Looksgood.CanIpaybycreditcard?Receptionist:Certainly.MayIhavethecardyouusedforthedeposit,please?…Thankyou.…Allset.Hereisyourreceiptandyourcardback.Wehopeyouhadapleasantstaywithus.Guest:Itwaswonderful,thankyou.Receptionist:Weredelightedtohearthat.Doyouneedanyassistancewithtransportationtotheairport?Guest:No,Ihaveacarwaiting.Thanks.Receptionist:Verygood.Haveasafejourneyhome,Mr.Chen.Welookforwardtowelcomingyoubackagainsoon.

情景再现

TheFirstRule三大黄金法则SincereAppreciation（真诚致谢）Thankyouforchoosingourhotel.Wehopeyouenjoyedyourthree-daystaywithusGenuineInquiry（真心关怀）Waseverythingtoyoursatisfactionduringyourstay?Doyouneedanyhelpwithyourluggageorarrangingataxi?FutureInvitation（未来邀约）Welook