职场英语口语沟通技巧提升与实际应用试题.docxVIP

职场英语口语沟通技巧提升与实际应用试题

考试时长：120分钟满分：100分

班级：__________姓名：__________学号：__________得分：__________

一、单选题（总共10题，每题2分，总分20分）

1.Whenmakingaphonecalltoaclient,whichofthefollowingphrasesismostappropriatetostarttheconversation?

A.Hello,thisisJohn.CanIhelpyou?

B.Goodmorning,Mr.Smith.Imcallingtofollowuponourlastmeeting.

C.Hithere,Johnspeaking.Whatsup?

D.Hello,mayIspeaktothesalesdepartment?

2.Inabusinessmeeting,ifyouneedtointerruptsomeonewhiletheyarespeaking,whichofthefollowingistheleastrudewaytodoso?

A.Excuseme,Ithinkyoumadeamistake.

B.Sorrytointerrupt,butIhaveaquestionaboutthatpoint.

C.Hey,canyoustoptalkingandlistentome?

D.Iknowthisisimportant,butIneedtosaysomethingnow.

3.Whenwritinganemailtoacolleagueinadifferenttimezone,whichofthefollowingisthebestpractice?

A.Illsendthisemailnowandexpectareplyimmediately.

B.Pleasereplybytomorrow,asIneedtheinformationbytheendoftheweek.

C.Imsendingthisemailat9AMmytime.Hopeyoureawaketoreadit.

D.Noneedtoreplyunlessyouhavesomethingurgenttoadd.

4.Inavideoconference,whichofthefollowingnon-verbalcuesismostimportanttomaintain?

A.Frequentlycheckingyourphoneduringthecall.

B.Smilingandmaintainingeyecontactwiththecamera.

C.Usinghandgesturestoemphasizepoints.

D.Wearingbrightcolorstostandout.

5.Whengivingfeedbacktoateammember,whichofthefollowingapproachesismosteffective?

A.Youredoingaterriblejob.Fixitnow.

B.Iappreciateyoureffort,butthereareafewareaswherewecanimprove.

C.YouretheworstemployeeIveeverworkedwith.

D.Idonthavetimetoexplainthis;justdoitbetternexttime.

6.Ifyouneedtoapologizeforamistakeinaprofessionalsetting,whichofthefollowi