酒店前厅与客房服务：听力及情景对话练习.pptxVIP

Chapter2Housekeeping

Unit3Laundry

ListeningPractice

1.Listeningandfillintheblanks.

2.Listeningandfillinthemissinginformation.

SituationalDialogues

1.Introducingthelaundryservicetotheguest

Scene:Oneguestisaskingsomequestionsaboutlaundryserviceintheroom.

2.Laundryservice.

Scene:Oneguestiscallingforlaundryserviceintheroom.

3、Complaintsaboutlaundryservice

Scene:Oneguestiscomplained?thatthelaundryserviceisnotverygood.Someclotheshaveshrunktohalfsizeandsomeareevenmissing.

4.Theerrorofthelaundryservic