酒店托业考试题及答案.docVIP

酒店托业考试题及答案

一、单项选择题

1.Whenaguestchecksintoahotel,whichofthefollowingisthefirststepthereceptionistshouldtake?

A.Askfortheguestscreditcard

B.Givetheguesttheroomkey

C.Welcometheguestandaskhowheorsheis

D.Checktheguestsidentification

2.Ifaguestrequestsextrapillows,whatshouldthehousekeepingstaffdo?

A.Telltheguesttherearenoextrapillowsavailable

B.Askthefrontdesktocallthehousekeepingdepartment

C.Bringtwoextrapillowstotheguestsroomimmediately

D.Informtheguestthattheycanpurchasepillowsatthehotelstore

3.What