客服考试试卷及答案英语.docVIP

客服考试试卷及答案英语

一、单项选择题，(总共10题，每题2分)。

1.Whichofthefollowingisakeycomponentofcustomerservice?

A.Productknowledge

B.Technicalskills

C.Communicationskills

D.Alloftheabove

Answer:D

2.Whatistheprimarygoalofcustomerservice?

A.Toresolvecustomerissuesquickly

B.Tomaximizesales

C.Tobuildlong-termcustomerrelationships

D.Tominimizecustomercomplaints

Answer:C

3.Whichofthefollowingisanexampleofactivelistening?

A.Interruptingthecustomertoprovidesolutions

B.Paraphrasingthecustomersconcerns

C.Multitaskingwhileonacall

D.Endingtheconversat