Chapter-6--Sales-and-Marketing-Department销售与市场营销部.pdfVIP

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Chapter-6--Sales-and-Marketing-Department销售与市场营销部.pdf

Unit1MakingReservations预订

TrainingObjectives实训目标

Afterlearningthisunit,studentswillbeableto:

1.Mastertheroomtypesofahotel.

2.Acceptreservations.

3.Confirmreservations.

4.Suggestwhichroomissuitableforcustomers.

5.Handlethesituationwhenthehotelisfully

booked.

WorkingProcedures工作程序

Greetings→AskingtheDateofArrivaland

Departure→AskingtheRoomType→

CheckingtheRoomAvailability→Telling

theRoomRate→AskingtheGuest’sName

andTelephoneNumber→Makingthe

Confirmation→ExpressingAppreciat

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