2026年销售售后试题及答案英语.docVIP

2026年销售售后试题及答案英语

2026年销售售后试题及答案

一、填空题(每题2分，共20分)

1.Theprimarygoalofcustomerserviceisto________.

2.Asuccessfulsalesrepresentativemustpossessstrong________skills.

3.Inthecontextofafter-salesservice,________referstotheprocessofaddressingcustomercomplaintsandissues.

4.The________isacriticalcomponentofthecustomerrelationshipmanagement(CRM)system.

5.Effectivecommunicationinsalesinvolvesboth________andactivelistening.

6.________isthepracticeofidentifyingandmeetingcustomerneedsbeforetheyexpressthem.

7.The________stageinthe