2026年酒店英语交流及服务礼仪考试预测模拟题.docxVIP

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2026年酒店英语交流及服务礼仪考试预测模拟题

一、单项选择题（共20题，每题1分，共20分）

题目：

1.Whenaguestasksforawake-upcallat6:00AM,thefrontdeskstaffshouldconfirmbysaying:

A)Sure,Iwillcallyouat6:00AM.

B)Noproblem,Iwillsetthealarmforyou.

C)Okay,Iwillnotifythehousekeepingdepartmenttocallyou.

D)Wecannotguaranteethewake-upcallduetonoiserestrictions.

答案：

A)Sure,Iwillcallyouat6:00AM.

解析：

Thecorrectresponseshouldbepoliteandconfirmtheaction.OptionAisthemostprofessionalandaccurate,asitclearlystatestheservicewillbeprovided.

2.Ag