英语电商客服笔试题.pdfVIP

英语电商客服笔试题

一、单选题（每题1分，共10分）

1.WhichofthefollowingisNOTacommoncustomerservicechanneline-commerce?

A.Email

B.Socialmedia

C.In-store

D.Livechat

【答案】C

【解析】In-storeisnotatypicalchannelfore-commercecustomerservice.

2.Whenrespondingtoacustomercomplaint,whichapproachisgenerallyconsideredt

hemosteffective?

A.Beingdefensive

B.Offeringimmediatesolutions

C.Ignoringthecomplaint

D.Delayingtheresponse

【答案】B

【解析】

Offeringimmediatesolutionsshowsempathyandhelpsresolvetheissueefficiently.

3.WhatdoesFulfillmentmeaninthecontextofe-commerce?

A.Marketingproductsonline

B.