2026年酒店服务英语培训实操题目集.docxVIP

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2026年酒店服务英语培训实操题目集

一、选择题（共10题，每题2分，总分20分）

题型说明：以下每题提供4个选项，请选择最符合酒店服务场景的答案。

1.WhenaguestasksfortheWi-Fipassword,whichresponseismostprofessional?

A.Sure,hereisthepassword.Itshotel123.

B.TheWi-Fipasswordishotel123.Doyouneedit?

C.Yes,thepasswordishotel123.Enjoyyourinternet!

D.Password?Itshotel123.Happysurfing!

2.Aguestsays,IthinkIleftmywalletintheroom.Whatshouldthefrontdeskstaffdofirst?

A.Asktheguesttodescribethewallet.

B.Immediatelycheckthelostandfound.

C.Askfortheroomnumberandcalltheguest