育碧客服英语笔试题.docxVIP

育碧客服英语笔试题

考试时间：______分钟总分：______分姓名：______

第一部分：词汇与语法

1.Choosethebestwordtofillintheblank:Thesupportteamneedstobe_______andpatientwhendealingwithfrustratedcustomers.

a)rude

b)empathetic

c)dismissive

d)efficient

2.Choosethebestwordtofillintheblank:Pleaseprovideyourfullnameand_______numberfortheaccountverification.

a)credit

b)address

c)email

d)identification

3.Choosethebestwordtofillintheblank:Ourpolicyallowsfora_______undercertainconditions,butitisnotguaranteed.

a)reward