ISOTR 71792023 卓越服务——实现卓越服务的实践标准立项发展报告.docx

卓越服务——实现卓越服务的实践标准立项发展报告

StandardizationDevelopmentReport:ServiceExcellence—PracticesforAchievingServiceExcellence

摘要

关键词：卓越服务；服务标准化；ISO/TR7179；服务管理；质量提升；价值共创；国际标准

Keywords:ServiceExcellence;ServiceStandardization;ISO/TR7179;ServiceManagement;QualityImprovement;ValueCo-creatio