携程口语面试题库及答案.docxVIP

携程口语面试题库及答案

一、英语口语与旅游术语测试（总分：30分）

1.Whichofthefollowingtermsreferstotheprocessofarrangingahotelroomorflightinadvance?

A.Check-in

B.Reservation

C.Cancellation

D.Refund

答案：B

2.Howwouldyoupolitelyaskacustomeriftheywouldliketoaddtravelinsurancetotheirbooking?

A.Doyouwantinsurance?

B.Wouldyouliketoaddtravelinsurancetoyourbooking?

C.Youmustbuyinsurance.

D.Isinsuranceincluded?

答案：B

3.Whichphraseismostappropriatetousewhenconfirmingareservationdetailswithaclient?

A.Iamsorry,Idontknow.

B.Letmedouble-checkthedetailsfo