旅游英语1模块一前厅服务单元五处理问题和投诉78课件讲解.pptxVIP

;;;;1.Whataspectswilltheguestcomplainat?

2.Howtoapologizetotheguestproperly?;单词（记在课本第227）;WorkingProcedures

;湖北职业技术学院;;I’msorrytohearthat.

I’msorrytohavecausedyousomuchtrouble.

Idoapologize.

Wedoapologizeforthetrouble/inconvenience.

Therecouldhavebeensomemisunderstanding/mistakesandIdoapologize.;;4.表示愿意帮助客人

Thank?you?for?telling?me?about?it,?sir.?I’ll?look?into?the?matter?immediately.

Please?relax,?sir.?I?will?try?my?best?to?solve?the?problem.

Please?calm?down,?madam.?I?will?take?care?of?it?according?to?your?request.

I’ll?speak?to?the?person?in?charge