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（共36页PPT）咨询公司zendesk出品customersatisfactionbythenumbers.pptVIP

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  • 2026-09-09 发布于广东
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（共36页PPT）咨询公司zendesk出品customersatisfactionbythenumbers.ppt

    CUSTOMERBYTHENUMBERSSATISFACTIONZENDESKCUSTOMERSATISFACTIONINDEX,MARCH2012akui：rapidbbs

    TABLEOFCONTENTSWhatDrivesCustomerSatisfaction?AbouttheScienceTheZendeskCustomerSatisfactionIndex3HabitsofBest-in-Classpanies1akui：rapidbbs

    YESTERDAYSegregatedbychannelDisconnectedfrombusinessTreatedasacostcenterSubparconsumerexperience TODAYInterconnectedchannelsupportCloselytiedtomarketing/salesTreatedasarevenueengineCriticaltoconsumerexperienceNEWCUSTOMERSUPPORT2akui：rapidbbs

    $338.5BTheamountbadcustomerservice costsmajorcountriesaroundthe worldannual

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