2026年跨境电商客服英语测试题.docxVIP

2026年跨境电商客服英语测试题

考试时长：120分钟满分：100分

班级：__________姓名：__________学号：__________得分：__________

一、单选题（总共10题，每题2分，总分20分）

1.Whenacustomerinquiresabouttheshippingtimeforanorder,whichresponseismostappropriate?

A.Wewillsendyourorderassoonaspossible.

B.Shippingtimedependsonyourlocationandtheshippingmethodyouchoose.

C.Wecannotprovideshippingtimewithoutyourfulladdress.

D.Allordersareshippedwithin24hours.

2.Ifacustomercomplainsaboutadelayeddelivery,whichofthefollowingactionsshouldthe客服takefirst?

A.Apologizea