从困扰到愉悦:打造下一代人工智能银行对话机器人-.pdf

从困扰到愉悦:打造下一代人工智能银行对话机器人-.pdf

Fromfrustrationtodelight:Designingthenextgeneration

ofAI-poweredbankingchatbots

Today’sbankingchatbotsmayfrustratesome.Tomorrow’swilllikelyadvise,anticipate,

andact.Togetthere,banksshouldtreatchatbotsasintelligent,human-centered

partners.

ByValSrinivas,K

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